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This Privacy Policy explains how isport3 collects, uses, stores, discloses, and protects personal data provided by users of the isport3 platform at isport3.co. Please read this policy carefully before registering an account or providing any personal information to isport3.
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isport3 collects only the personal data that is necessary to operate the platform, verify your identity, process payments, and comply with regulatory obligations. We do not collect data for its own sake.
isport3 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data sharing with third parties is limited to what is required for platform operations.
All personal data in transit between your browser and the isport3 platform is encrypted using TLS 1.3 with 256-bit SSL. Stored data is protected using industry-standard encryption and access controls.
You have the right to access, correct, and request deletion of your personal data held by isport3, subject to legal and regulatory retention requirements. Requests can be made through the isport3 Help Centre.
isport3 handles personal data in accordance with the obligations of its international gaming authority licence, applicable data protection frameworks, and anti-money laundering (AML) and KYC requirements.
In the event of a personal data breach that poses a risk to affected Players, isport3 will notify impacted users and, where required, the relevant regulatory authority within the timeframes prescribed by applicable law.
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In this Privacy Policy, the following terms have the meanings set out below:
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isport3 collects the following categories of Personal Data, depending on how you interact with the platform:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Registration, KYC verification |
| Contact Data | Malaysian mobile number (+60), email address | Registration, account updates |
| Financial Data | Deposit/withdrawal records, payment method identifiers (e.g. Touch 'n Go account reference, bank name), transaction amounts in MYR | Deposit and withdrawal flows |
| Account Activity Data | Bet history, game session records, bonus usage, login timestamps, session duration | Platform use, automatic generation |
| Technical Data | IP address, device type, browser type and version, operating system, cookie identifiers | Automatic collection on platform access |
| Communications Data | Records of support interactions, complaint correspondence, SMS OTP delivery logs | Support channels, OTP delivery |
2.1 isport3 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where required for responsible gaming assessments or where voluntarily provided by the Player in a support context.
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isport3 uses Personal Data for the following purposes:
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isport3 processes your Personal Data on the following legal bases:
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5.1 isport3 does not sell, rent, or lease your Personal Data to third parties for their own commercial purposes. We share Personal Data only as described below:
5.2 In the event of a corporate restructuring, merger, or acquisition involving isport3, Player data may be transferred to a successor entity, subject to this Privacy Policy continuing to apply to all transferred data.
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6.1 The isport3 platform uses cookies and similar tracking technologies to operate core platform functions, maintain your login session, and analyse how the platform is used.
6.2 The following categories of cookies are used:
6.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from using certain features of the isport3 platform including the isport3 login function.
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7.1 isport3 retains Personal Data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to maintain an active account relationship, and to comply with legal, regulatory, and licensing obligations.
7.2 Following the closure of a Player account, isport3 retains records — including identity verification documents, transaction history, and account activity logs — for a minimum period of five (5) years as required under anti-money laundering regulations and the conditions of the isport3 gaming licence.
7.3 Communications data retained for customer support and dispute resolution purposes is held for a minimum of two (2) years from the date of the communication.
7.4 Where Personal Data is retained solely to fulfil legal or regulatory obligations, it is stored in a restricted-access environment and is not used for any operational purpose.
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8.1 isport3 implements technical and organisational security measures appropriate to the sensitivity of the data held and the risks presented by processing operations. These measures include:
8.2 No security system is impenetrable. While isport3 takes commercially reasonable measures to protect your data, we cannot guarantee absolute security of information transmitted over the internet. Players are responsible for maintaining the security of their own isport3 account credentials and devices.
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9.1 Subject to applicable law and regulatory retention requirements, you have the following rights with respect to your Personal Data held by isport3:
9.2 To exercise any of the above rights, contact isport3 through the Help Centre. Requests will be acknowledged within 5 business days and responded to within 30 calendar days. Where a request requires additional time due to complexity or volume, isport3 will notify you of the extension and the reason.
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10.1 The isport3 platform is strictly for individuals aged 21 years and older. isport3 does not knowingly collect, use, or store Personal Data from any person under the age of 21.
10.2 If isport3 discovers or is informed that Personal Data has been collected from a person under the age of 21, the associated Account will be immediately suspended, all data will be deleted to the extent permitted by regulatory obligations, and the matter will be reported as required under the isport3 licensing framework.
10.3 If you are a parent or guardian and believe your child has registered on the isport3 platform, please contact isport3 support immediately through the Help Centre for urgent account closure.
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11.1 isport3 may transfer Personal Data to service providers and infrastructure partners located outside of Malaysia, including cloud hosting facilities and game provider technical infrastructure. Where such transfers occur, isport3 ensures that appropriate safeguards are in place through contractual data processing agreements that impose data protection obligations equivalent to those applicable to isport3 under its gaming licence.
11.2 isport3 does not transfer Personal Data to jurisdictions that do not provide an adequate level of data protection without ensuring that appropriate contractual, technical, and organisational safeguards are in place.
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12.1 isport3 reserves the right to update this Privacy Policy at any time. Updated versions will be published on the Platform with a revised effective date. Where changes are material, isport3 will notify registered Players via their registered mobile number or through an on-Platform notification prior to the changes taking effect.
12.2 Your continued use of the isport3 platform following the publication of an updated Privacy Policy constitutes acknowledgment of the changes. If you do not accept the revised policy, you should cease using the platform and may request account closure in accordance with the isport3 Terms and Conditions.
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For any questions about this Privacy Policy, to exercise your data protection rights, or to report a privacy concern, please contact the isport3 data protection team through the following channels:
Email: [email protected] (plain text — not a clickable link)
Help Centre: isport3 FAQ & Help Centre
Terms & Conditions: isport3 Terms & Conditions
Responsible Gaming: isport3 Responsible Gaming
isport3 will acknowledge all privacy-related correspondence within five (5) business days of receipt.
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Now that you understand how isport3 handles your data, join Malaysia's premier online betting and casino platform with confidence. Create your isport3 account in under two minutes. 21+ only. Gamble responsibly.